Refund policy

At AirVolt Pro, we want you to be happy with your purchase. If you are not, this policy explains how returns, exchanges and refunds work.

1. Return Window

You can request a return or exchange within 7 days of receiving your order.

2. Eligibility

To be eligible, the item must be:

  • Unused and in the same condition you received it
  • In its original packaging with all accessories, manuals and tags
  • Accompanied by your order number or proof of purchase

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Earbuds, if the sealed packaging has been opened (unless faulty)
  • Travel bottles and toiletry containers that have been used or filled
  • Items damaged by misuse, drops, water or unauthorised repair
  • Items without original packaging or accessories

4. Damaged, Defective or Wrong Items

If your item arrives damaged, faulty or is not what you ordered:

  1. Contact us within 48 hours of delivery, by WhatsApp or email.
  2. Send clear photos or a short video of the item and packaging, with your order number.
  3. We will arrange a free replacement or a full refund after verification.

5. How to Request a Return

Contact us with your order number and reason for return:

Please do not send the item back before we approve your request. We will give you return instructions.

6. Return Shipping

  • If the item is faulty, damaged or wrong, we pay return shipping.
  • For other returns (change of mind), the customer pays return shipping.

7. Refunds

  • Once we receive and inspect the item, we will tell you if the refund is approved.
  • Approved refunds are sent within [5 to 7] working days.
  • Refunds go to the original payment method. For Cash on Delivery orders, we refund by bank transfer, JazzCash or Easypaisa.
  • Original shipping charges are non-refundable, unless the item was faulty or wrong.

8. Exchanges

We exchange items for the same product in a different colour or for a faulty item, subject to stock availability.

9. Warranty

Eligible electronic products come with a [___ month] warranty against manufacturing defects. The warranty does not cover physical damage, water damage, misuse or normal wear. Please contact us with your order number to make a warranty claim.

10. Contact

AirVolt Pro
Email: muhammadabbaspk01@gmail.com
Phone / WhatsApp: +92 317 7001677
Address: Sohrab Khan Chowk, Mula Baba Road, Mingora, Swat, Khyber Pakhtunkhwa, Pakistan